This document is an electronic record in terms of Information Technology Act, 2000 and various other statutes, rules and regulations made there under in this regard. This electronic record is generated by a computer system and does not require any physical or digital signatures.
Dot eVentures Pvt. Ltd., having its registered office at Plot no 141, Prashasan Nagar, Hyderabad, hereinafter referred to as "Toours Organiser", "Toours Organiser and "We", is a platform that facilitates booking various tourist activities and other bookable services which include but are not limited to hotel, restaurant, flight, bus, car, rail, museum, movie and boat booking etc., through its website www.toours.com, hereinafter referred to as the "Platform".
The Platform is provided to you, subject to these Terms and Conditions, hereinafter referred to as the "Terms". The terms "you", "your"," Vendor" shall mean any person or entity who is the actual service provider and who by virtue of this agreement makes his services available or lists tourist activities which includes but is not limited to travel packages, flights, hotels, train, cars, bus, cab, boat which are bookable, hereinafter referred to collectively as the "Service", for booking, purchase and/or subscription, on the Platform. These terms and conditions describe, inter alia, the terms of offer for making the services available on the Platform for booking, purchase and/or subscription by the Users.
You agree to comply with this Vendor Agreement during the time your services are available on the Platform and such extended period, Toours Organiser may deem fit for the settlement of claims and or disputes of whatever nature they are (if any).
Toours Organiser reserves the right to change the terms and conditions contained herein, other service-specific terms and conditions, or any policies or guidelines governing the service, including without limitation, any of the information posted on the products and help sections of the platform or the content guidelines, submission requirements, pricing pages, terms and privacy notice pages, at any time and at its sole discretion. Toours Organiser may send you notice of changes to the Platform or the Terms. Furthermore, you understand and agree that from time to time you shall keep reviewing these terms and for the same you shall be solely responsible. Should you have any objection to any term or condition of these Terms, any guideline, or any subsequent changes thereto or become unhappy with Toours Organiser in any way, your only choice is to immediately discontinue use of Toours Organiser.
You agree to disclose all the material information in the description of the services posted on the platform. For clarity, it is stated that you agree to not to conceal any material information which is required by the users to understand the services being availed by them in a better way. You agree to maintain the quality of service as represented by you in the description provided therein. Furthermore, you agree to maintain at all time when the service posted and available on the platform, ready to serve with all quality and specification.
As a Vendor of Toours Organiser we recognize that protecting your privacy is important to you. For this reason, we are committed to protecting the personal information you provide in a variety of ways. We do not directly process any payments and do not store credit card information. Secure socket layer ("SSL") technology is used for processing payment transactions with third- party service provider partners, such as HDFC, PayU, PayPal, EBS and Billdesk. Your Registration Information may be protected by a unique Vendor password and Vendor ID. You should not disclose your password information to anyone and you should always remember to log off if using a shared computer. We have taken certain security protections in safeguarding your personal information. However, as with most electronic transactions, no method is 100% safe.
We may collect certain non-personal information such as your Internet Protocol ("IP") address, operating system, browser type, and Internet service provider. This type of information does not identify you personally. When you register with the Platform, we may also collect personal information that you provide such as your trade name, authorized representatives name, customer care details and name of the executives, mailing address, email address, phone/mobile number, home country, zip code, registered address, address where service is being offered to the user, and certain other information in event you log in via Facebook or other Social Media depending on your privacy settings including but not limited to your trade name, name of the person handling the Facebook page and other social media pages, email address, profile picture, list of followers, etc. ("Registration Information"). We use a third-party payment gateway for purchases, and other third party companies to monitor site traffic, which may, in some instances, store your information. By using this Platform, you consent to collection, storage, and use of the information you provide for any of the services posted by you on the platform, and you consent to our collection of any changes or updates that you may provide to any information you provide that is collected by Toours Organiser. We collect service-related, diagnostic, and performance information. This includes information about your activity (such as how you use our services, how you interact with others using our platform, and the like) log files, and diagnostic, crash, website, and performance logs and reports. For paid services, we may receive information and confirmations, such as payment, receipts, including from other third parties processing your payment. By using this Platform, you consent to share your geolocation data in order to publish information/advertisements to the users close to your location and vice-versa.
With specific reference to third party advertising, we use third-party service providers and our affiliates to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a 'pixel tag', which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. Such third parties do not know your name, phone number, address, email address, or any personally identifying information. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third-party service provider, please click here
We may use information provided by you to:
In the event, Toours Organiser is in receipt of a refund and/or cancellation request (s), received in accordance with our Refund And Cancellation Policies setforth in Toours Organiser User agreement, such requests shall be processed in the manner hereinafter setforth: